Families with members who have a disability or special needs face a unique set of challenges that are not widely discussed in the travel industry. In fact, the U.S. Department of Transportation released a 2017 report on disability-related air travel complaints for the 2016 travel year and found that there were 32,445 total complaints made by passengers regarding a disability or special need. Many of the complaints were due to a lack of assistance by the flight staff or damage to an assistive device, such as a wheelchair. Sadly, other complaints were filed about seating accommodations, service animal problems and refusal to board passengers.
Although the travel and hospitality industries have a long way to go to improve their service and accommodations to travelers with disabilities, as a travel agency, we can make an impact by helping you research and plan – which is key to making your family vacation as stress-free as possible. Here are some useful tips our team uses to accommodate special needs when helping you plan your vacation.
Before booking airfare, make sure your agent understands your needs so that we can call the airline to make sure that they will be able to accommodate you. When booking the airfare we consider things like flight duration and layovers, allowing at least 90 minutes between flights so you have enough time to gather your things, deplane and comfortably make it to the next gate. If necessary, we can also help arrange transportation to and from the airport. Taking care of these details contributes to making your family vacation enjoyable and relaxing!
If we’re adding airport transfers onto your trip, we make sure this aspect of your vacation meets your needs as well. We look for ground transportation with “limited mobility” and contact the transportation company to confirm this option, as we may need to put in a special request.
It may also be helpful to know that other forms of transportation, like the Las Vegas Monorail and Rail Europe, are wheelchair accessible, along with public transportation.
When helping our clients choose a hotel or resort we make sure to gather information about what accommodations are necessary and desired. For example, some travelers may need a room that allows animals, while others might need extra space or a want a private pool. It’s important to understand your needs so that we can help find a place that is accommodating. We also call the hotel or resort and ask questions like:
- Do the rooms meet the ADA (Americans with Disabilities Act) requirements? –If the answer is yes, ask what specific modifications the room has to meet the requirements.
- Is there disabled parking available?
- Does the hotel offer wheelchair-friendly transportation?
- Are there attractions nearby?
- What floors are the accessible rooms on?
Remember, some resorts have limited wheelchair accessible rooms, so you will want to make sure that you plan far in advance if you use a wheelchair.
Hotels and Resorts
Hotels, motels, inns and other places of lodging built after January 26, 1993 must be compliant with the Americans with Disabilities Act and certain regulations published by the Justice Department. This means that these places need to be accessible and useable by persons with disabilities. Unfortunately, despite the ADA requirements, a quick search online can tell you that travelers with disabilities still have difficulty finding a reliable place to stay. So we’ve compiled a list of some options that have a solid reputation for their excellent service and accommodations to those with disabilities.
- Aria Resort & Casino – This 5-star hotel on the Vegas strip has 120 accessible rooms, all with roll-in showers. It also has rooms equipped with lifts and additional equipment is available upon request. There are accessible penthouse suites, too!
- Fiesta Americana Condesa Cancun – All rooms at this Mexican resort have roll-in showers, plus many ramps around the resort for easy access. The one drawback, however, is that the beach is not wheelchair accessible and they do not offer beach wheelchairs. But the resort is located right on the beach, so visitors with limited accessibility can still enjoy beautiful beachside views and sunsets.
- Sandals and Beaches Resorts — Sandals and Beaches Resorts make it a priority to accommodate those with disabilities by providing accessibility guides to help travelers determine which resorts will meet their needs. Both Sandals and Beaches have accessibility guides with information for their all-inclusive luxury vacations. Beaches’ accessibility guide provides information about their resorts and their comprehensive special needs program for children.
- The Royal Playa del Carmen — Reviews from TripAdvisor consistently recommend The Royal Playa del Carmen as one of the top places for travelers with disabilities. Although this is an adults-only resort, there are a variety of ADA-approved rooms, ramps and elevators located throughout the resort and the location is close to downtown.
- Marriott International in Hawai’i— The Marriott International in Hawai’i not only has excellent reviews on TripAdvisor, but there are plenty of ADA-approved rooms to meet the needs of families and they have an exceptional reputation for their service to those with disabilities.
These are just a few of many resorts that offer accommodations for you. When exploring hotels and resorts make sure to read the Accommodations tab for each suite option. It should list if they are ADA compliant or have special features for those with disabilities. But we always make sure to call the hotel or resort to be completely sure, as not all room accommodations are posted online. Taking these steps to diligently plan and understand your needs can eliminate stress so you can spend less time worrying and more time making memories with your family.